FAQ

Mostpay FAQ — Frequently Asked Questions & Detailed Answers

From registration to payments, bonuses to betting — find answers to all your Mostpay questions right here. If you can't find what you're looking for, contact our support team directly.

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Account & Registration

Find answers to everything about opening an account, logging in, and resetting your password.

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Deposits & Withdrawals

Learn how to deposit or withdraw via bKash, Nagad, and Rocket, and how long each method takes.

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Bonuses & Promotions

Learn how to get and use welcome bonuses, cashback, and reload bonuses.

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Betting & Sports

Learn how to place a bet, understand odds, and how Live Betting works.

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Security & Privacy

Find out how your account and personal information are kept secure and what measures are in place to protect you.

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Mobile App

Find answers to all your questions about downloading, installing, logging in, and using the Android and iOS apps.

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Account & Registration

To create a Mostpay account, you'll need an active mobile number or email address, along with a strong password. You must be at least 18 years old. Registration is completely free and takes just a few minutes. To sign up, click here।

No. Under Mostpay's policy, each individual may only open one account. Any attempt to create multiple accounts may result in all accounts being permanently suspended and balances being forfeited. For more details, Terms & Conditions to read more.

Login page Go to the login page and click "Forgot Password?" A reset link will be sent to your registered email address. Click the link and set a new password. If you don't receive the email, check your spam folder. If the problem persists, contact support.

Yes, account verification is required to make a withdrawal. You'll need to upload a photo of your National ID or passport. Verification is typically completed within 24 hours and is in place to keep your account secure.

To close your account, support@mostpay.wsemail us. If you have a remaining balance, please withdraw it first. Responsible Gaming page to request a temporary or permanent account suspension.
Deposits & Withdrawals

Mostpay currently supports bKash, Nagad, and Rocket — the fastest and most convenient options for users in Bangladesh. For more details, Financial Transactions Visit the page.

The minimum deposit on Mostpay is just ৳500 BDT. This is considerably lower than most online betting platforms in Bangladesh, making it easy for new players to get started. Deposits are typically credited to your account instantly.

Most withdrawal requests are processed within 24 hours. For first-time withdrawals, it may take a little longer if account verification hasn't been completed yet. Processing is generally within the same timeframe even on bank holidays.
Tips: Verify your account in advance to receive withdrawals faster.

Mostpay does not charge any deposit fees. However, your mobile banking service (bKash, Nagad, or Rocket) may apply its own transfer fee — check the respective app for details. The same applies to withdrawals.

Please wait 30 minutes first. If the deposit still hasn't appeared, grab your transaction ID (TrxID) from your mobile banking app and support@mostpay.wsemail us or let us know via Live Chat. Issues are hard to resolve without a TrxID, so always keep screenshots of your payments.
Bonuses & Promotions

Mostpay offers an attractive welcome bonus for new members. A bonus is added at a set rate on your first deposit. To see the full bonus terms and amount, Bonus page See details. For the latest offers, Promotions page Stay tuned.

A wagering requirement means you must place bets totalling a specified amount before you can withdraw a bonus. For example, a 10x wagering requirement on a ৳1,000 BDT bonus means you need to place ৳10,000 BDT in bets before the bonus can be withdrawn. Each bonus has its own terms and conditions — on the bonus page See details.

Yes, most bonuses have an expiry date. Typically, you must use them within 7 to 30 days of receiving them. Once expired, the bonus is automatically forfeited — so make sure to use it before it runs out.

Mostpay has a referral program. Refer a friend or acquaintance to Mostpay, and when they sign up and make their first deposit, you'll earn a referral bonus. To see the latest referral offer, Promotions page Go.
Betting & Sports

Mostpay lets you bet on cricket, football, tennis, badminton, basketball, and much more. With Bangladeshi users in mind, special focus is given to cricket and football. To view all available events, Sports Events Go to the page.

Live Betting lets you place wagers on matches in real time as they unfold. Odds update every moment based on the flow and situation of the game. After logging in, Bets page go to the "Live" tab and select the match you want to bet on.

Once a match ends, your winnings are automatically credited to your Mostpay wallet. You can submit a withdrawal request at any time from there. The same applies to Live Betting.

If a match is cancelled or abandoned, the full stake is generally refunded. However, if a match is partially completed and a specific betting market has already been settled, that market may stand. For details, Terms & Conditionslisted on.
Security & Privacy

Yes. Mostpay uses 256-bit SSL encryption. Your personal information is never sold or shared with third parties. For more details, Privacy Policy to read more.

If you suspect anything, change your password immediately and support@mostpay.wsto email our support team. They will temporarily lock your account and investigate. Never share your login credentials with anyone.

Yes, Mostpay supports two-factor authentication (2FA). You can enable it from your account settings. With 2FA active, you'll need to enter both your password and a one-time OTP sent to your mobile when logging in — significantly boosting your account security.

A strong password should be at least 8 characters long and include a mix of uppercase letters (A-Z), lowercase letters (a-z), numbers (0-9), and special characters (!@#$%). Avoid using your date of birth, name, or any easily guessable words as your password.
Mobile App

To download the Mostpay app, App page Go there — you'll find the Android APK and iOS download links. The app may not be available on the Google Play Store or App Store, so always download directly from the official site.

To install the APK, first go to Settings > Security on your phone and enable "Unknown Sources" or "Install unknown apps." Then tap the downloaded APK file and select Install. Once installed, you can log in or register right away.
Please note: Only download the APK from Mostpay's official website.

Yes, the Mostpay app has all the same features as the website — betting, deposits and withdrawals, bonus tracking, Live Betting, and more. The app also loads faster and supports push notifications.

You'll be notified automatically when a new update is available the next time you open the app. Alternatively, App page to download the latest version and install it over your existing app. Your data and login details will be preserved.

Need Help?

Email Support

For any issues, email our support team and you'll receive a response within 24 hours.

support@mostpay.ws
Live Chat

Use Live Chat for instant support. Our agents are available 24/7.

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Responsible Gaming

For help with betting controls, self-exclusion, or setting limits.

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Still have questions? We're here

Our support team is available 24/7. Or register now and start your best betting experience with Mostpay.

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